Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: August 2026

At ProMall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how AMA FILM LIMITED ("we", "us", or "our") collects, uses, and shares information when you use our online store management platform and related services.

Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and password.
Business Information: Store name, business address, product listings, pricing information, and inventory data.
Transaction Data: Order history, payment information (processed securely through third-party payment providers), shipping addresses, and customer communications.
Usage Information: How you interact with our platform, including pages visited, features used, time spent on the platform, and device information.
Technical Data: IP address, browser type, operating system, device identifiers, and cookies for analytics and service improvement.
Third-Party Data: Information from integrated services such as Facebook, Instagram, or other platforms you connect to your ProMall account.

How We Use Your Information

Provide Services: To operate and maintain your online store, process orders, manage inventory, and facilitate payments.
Improve Experience: To personalize your experience, provide customer support, and improve our platform features.
Communication: To send you important updates, service announcements, promotional offers (with your consent), and respond to your inquiries.
Analytics: To analyze usage patterns, monitor performance, and develop new features that better serve your needs.
Security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Sharing and Third Parties

Service Providers: We share data with trusted third-party providers who assist us in operating our platform, including payment processors, hosting services, and analytics providers.
Business Partners: With your consent, we may share data with integrated platforms (e.g., social media, shipping carriers) to enable features you request.
AI Processing: To answer Instagram DMs automatically, to power the panel's assistant and suggestion features, and to render virtual try-on, part of your data is sent to Google (Gemini models for generating replies and an embedding model for semantic product search) and to OpenAI. What we send is the text of that conversation, the customer's Instagram name and username, your shop information and product list, the order details of that conversation, and — for virtual try-on — the photo the customer uploads with their consent. It is used only to produce that reply or deliver that feature, and is not handed to anyone for model training. These requests leave ProMall's own servers in Germany and reach the providers' servers directly.
Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for their marketing purposes.

Data Security

Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Secure Storage: Your data is stored on secure servers with restricted access and regular security audits.
Access Controls: We implement strict access controls to ensure only authorized personnel can access your information.
Regular Backups: We perform regular backups to prevent data loss and ensure business continuity.
Incident Response: We have procedures in place to detect, report, and respond to data security incidents promptly.

Your Rights and Data Deletion

Access: You can request a copy of your personal data that we hold.
Correction: You can update or correct your account information at any time through your account settings.
Deletion: There is no self-service account deletion inside the panel. Send a request from the email address or mobile number registered on the account to privacy@promall.io and we handle it manually. If you own a shop that still holds products or orders, the owner account is not deleted until what happens to that shop's data has been settled.
Export: For as long as you have access to the account, you can export your reports, orders and product list from the panel's reports section as Excel or PDF. There is no automated export of your complete personal data; ask us and we prepare it for you.
Opt-out: You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails.
We do not commit to a fixed deletion window: every request is reviewed manually and we tell you the outcome. Records we are legally required to keep — invoices, payments and other financial documents — are retained for their statutory period even after the account is deleted.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

privacy@promall.io +44 7577 795301

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.