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Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: December 2024

At Promall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how PROMAL LABORATORIES ("we", "us", or "our") collects, uses, and shares information when you use our online store management platform and related services.

1. Information We Collect

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Business Information: Store name, business address, product listings, pricing information, and inventory data.
  • Transaction Data: Order history, payment information (processed securely through third-party payment providers), shipping addresses, and customer communications.
  • Usage Information: How you interact with our platform, including pages visited, features used, time spent on the platform, and device information.
  • Technical Data: IP address, browser type, operating system, device identifiers, and cookies for analytics and service improvement.
  • Third-Party Data: Information from integrated services such as Facebook, Instagram, or other platforms you connect to your Promall account.

2. How We Use Your Information

  • Provide Services: To operate and maintain your online store, process orders, manage inventory, and facilitate payments.
  • Improve Experience: To personalize your experience, provide customer support, and improve our platform features.
  • Communication: To send you important updates, service announcements, promotional offers (with your consent), and respond to your inquiries.
  • Analytics: To analyze usage patterns, monitor performance, and develop new features that better serve your needs.
  • Security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Third Parties

  • Service Providers: We share data with trusted third-party providers who assist us in operating our platform, including payment processors, hosting services, and analytics providers.
  • Business Partners: With your consent, we may share data with integrated platforms (e.g., social media, shipping carriers) to enable features you request.
  • Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
  • Secure Storage: Your data is stored on secure servers with restricted access and regular security audits.
  • Access Controls: We implement strict access controls to ensure only authorized personnel can access your information.
  • Regular Backups: We perform regular backups to prevent data loss and ensure business continuity.
  • Incident Response: We have procedures in place to detect, report, and respond to data security incidents promptly.

5. Your Rights and Data Deletion

  • Access: You can request a copy of your personal data that we hold.
  • Correction: You can update or correct your account information at any time through your account settings.
  • Deletion: You can request deletion of your account and associated data by contacting us at privacy@promall.io or through your account settings.
  • Export: You can export your data in a machine-readable format before account deletion.
  • Opt-out: You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails.
  • Upon receiving a deletion request, we will remove your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

privacy@promall.io

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.