The wallet and AI costs
Every agent reply is paid from your shop’s wallet. Here’s how to top it up and what happens if it runs dry.
In this lesson
- Know exactly what spends from the wallet
- Add money to the wallet
- Know what happens when the balance runs out
On this page — 3 sections
The wallet lives in Billing, with the full breakdown under Usage & statement: AI, SMS and statement tabs.
What costs money
- The agent’s replies to DMs
- Chats in the practice room
- Order-status updates sent to customers
- Preparing products and shop knowledge for the agent
- Understanding voice messages
- Text messages you send to customers
Add money
On the wallet card, press Add money.
Pick a preset amount or enter your own.
Press Continue to payment.
Once the payment succeeds, the balance updates straight away.
When the wallet is empty
- Part of your balance may be held for replies being written; that part can’t be spent.
- There’s also a daily spending cap. Reach it and the agent hands the rest of that day’s conversations to you.
Finished this lesson?
Mark it done to tick it off in the list and keep track of how far you’ve come.
Support
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