Connect your Instagram account
Connect a professional (Business or Creator) account to ProMall. No Facebook Page needed.
In this lesson
- Connect your account with every permission it needs
- Recognise and fix common connection errors
- Know what disconnecting stops
On this page — 3 sections
Your account must be professional: Business or Creator. Personal accounts can’t connect; switch the account type in Instagram’s own settings. You don’t need a Facebook Page.
Connect
Open ProMall Agent, then Instagram.
Press Connect and sign in to Instagram.
Make sure messages permission is ticked. Comments permission is optional, but without it Smart Direct can’t work.
Come back to ProMall.
The status turns Connected, with Replying as @{username} below it.
Common errors
- Personal account
- Switch to Business or Creator in Instagram and connect again.
- Messages permission declined
- Connect again and approve messages this time.
- Connected to another shop
- Each account connects to one shop only. Disconnect it there first.
- Instagram doesn’t ask for permissions again
- If you once removed ProMall under Settings, then Apps and websites, in Instagram, remove it fully there so Instagram asks again.
Reconnecting and disconnecting
The connection renews itself. If Instagram rejects it, the status becomes Reconnect needed and we’ll let you know; press Reconnect.
Disconnect stops AI replies and Smart Direct campaigns immediately, but keeps your conversation history. Reconnecting is a fresh link, so campaigns need switching on again.
Finished this lesson?
Mark it done to tick it off in the list and keep track of how far you’ve come.
Didn’t find your answer?
The ProMall support team has your back. Chat, call or email us and we’ll get back to you quickly.