Texting and emailing customers

SMS templates

1. 1

   In the SMS section, press New template.

   Give it a name (only you see it) and write the message. You can insert Customer name and Shop name.

2. 2

   Press Submit for review.

   Every template is reviewed before use. You’re notified of the result, approved or rejected with a reason.

Send a campaign

1. 1

   Press New campaign and pick an approved template.

2. 2

   Choose the audience.

   All customers, A segment (narrowed by city, minimum orders or recent purchases) or Pasted numbers.

3. 3

   Check the cost estimate and press Save draft.

   Recipients, parts per message, total cost and your wallet balance are all shown. Invalid and opted-out numbers are removed automatically.

4. 4

   From Details, press Send campaign.

   The cost comes out of your wallet when you send, and messages that don’t go out are refunded.

Your shop’s email

Every shop has its own address: info@username.promall.io. Mail is received on every plan, but the Shop email mailbox for reading and replying needs Pro Max or higher.

• Folders: Inbox, Sent, Archive and Trash.
• Press New message to write: to, cc, subject and message, then Send.
• 50 emails a day, up to 10 recipients, plain text only; attachments aren’t sent.
• It’s for corresponding with customers, not bulk marketing.