Getting support
Live chat, a phone call or a ticket: which suits which problem, and how to write a ticket that gets answered fast.
In this lesson
- Choose the fastest route to help for each problem
- Write a ticket that gets a quick answer
- Follow your tickets’ progress
On this page — 2 sections
The Support menu at the top of every panel page offers three routes: Chat with us for quick questions, Call support, and Submit a ticket for problems that need looking into.
Write a ticket
Say what it’s about.
An order, A shop or a General topic; for an order or shop, pick which one.
Add a subject, category and priority.
Categories include shipping, returns, payment and invoices, product quality and your account.
Describe the problem and attach a file if it helps.
A screenshot of up to 5 MB often does half the work.
Press Submit ticket.
Following up
All your tickets are under My tickets, marked open, in progress, awaiting reply, resolved or closed. “Awaiting reply” means we’re waiting to hear from you.
Finished this lesson?
Mark it done to tick it off in the list and keep track of how far you’ve come.
Didn’t find your answer?
The ProMall support team has your back. Chat, call or email us and we’ll get back to you quickly.