Shipping and delivery costs
Connect a carrier, decide what delivery costs, and have parcels collected with one button.
In this lesson
- Connect a carrier and get live rates
- Set a fixed fee or freight collect for when no live rate comes back
- Book a parcel so the tracking code reaches your customer
On this page — 2 sections
Shipping settings are a step-by-step guide: Carriers, Connect, Origin & box, Shipping fee, Pickup and Review. Pick a connected carrier for live rates and pickup booking, or I ship it myself to use your own courier and simply set a fee.
Step by step
Connect: enter your carrier account details and press Connect and verify.
Your balance with that carrier shows here; if it runs low, parcels can’t be booked.
Origin & box: fill in Sender address and Your usual box.
Without a sender address there are no live rates or bookings. Your usual box is used for products with no dimensions.
Shipping fee: decide what happens when no live rate comes back.
A Fixed amount or Pay on delivery (the customer pays the courier). Optionally, add Free shipping above an order amount.
Pickup: book parcels manually or automatically.
Automatic booking registers the parcel when you press Start Processing and spends your carrier balance.
Review: run a Live rate test to check prices come through correctly.
Book a parcel and tracking
On an order’s page, the Parcel and collection card has Register parcel and request collection. Once booked, the tracking code is added to the order and the customer is told by text message (and by DM, if the order came from Instagram). Every parcel and its status is listed under Parcels.
Finished this lesson?
Mark it done to tick it off in the list and keep track of how far you’ve come.
Didn’t find your answer?
The ProMall support team has your back. Chat, call or email us and we’ll get back to you quickly.