Approve bank-transfer receipts
Check the proof a customer sent against the money that actually arrived, then approve or reject it in one tap.
In this lesson
- Review pending receipts quickly
- Know what approving or rejecting does to the order
- Record refunds you’ve paid
On this page — 2 sections
Receipts is in Features, under Sell. Its tabs are pending review, approved, rejected, Bank deposits and Refunds.
Approve or reject a receipt
Compare the proof with your account.
Check the amount and time in your banking app; never rely on the image alone.
Press Approve or Reject.
This can’t be undone. The same two buttons are on the order page and in Telegram alerts.
- Approve
- The payment is recorded, the order becomes Confirmed and stock is taken. It won’t go through if the order total changed after the receipt was sent.
- Reject
- The order is cancelled and its stock released. The customer sees “Receipt rejected”.
Refunds
When a return ends in a refund, you send the money back outside ProMall, then press Mark as paid in the Refunds tab.
Finished this lesson?
Mark it done to tick it off in the list and keep track of how far you’ve come.
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