Invoices and returns

Automatic invoice printing

1. 1

   In invoice printing, download and install the ProMall print app.

   It’s Windows only for now.

2. 2

   The app shows a six-character code; press Connect the print app in the panel and enter it.

   The code is valid for 5 minutes.

3. 3

   Turn on the print system and auto-print.

   Each order’s invoice then prints the moment it’s paid.

Print jobs are sorted into pending, sending, printed and failed, and one button resends every failed job. Print a single order from its More actions menu with Print from browser.

Returns

Once an order is marked delivered, the customer can request a return from their order page until the return period ends. Set the period in Business Info; it’s 7 days by default.

1. 1

   Open the request in Return Requests.

   Tabs: pending, approved, rejected and completed.

2. 2

   Approve or reject it.

   When approving, choose a refund or an exchange and set the quantity. When rejecting, give a reason the customer will see.

3. 3

   Once the item is back, complete the return.

   Stock goes back in. An exchange creates a replacement order that’s already confirmed; a refund creates a pending settlement.